ANSWERS TO YOUR QUESTIONS

How should I clean Rakiie products?

Hand wash with cold water and mild soap. Rinse gently and air dry flat, away from direct sunlight. Machine washing is not recommended. It may cause premature wear or affect product performance.

Where can I buy authentic Rakiie products?

Purchase from our official Amazon store or our official website.

How fast is shipping?

We offer a 1-year product care warranty on all purchases. If you experience a defect in material or workmanship, contact our customer service and we’ll take care of it.

How can I contact your customer support team?

We’re here 24/7. You can reach us anytime via email at support@rakiie.com or through our website’s chat function.

How quickly will I get a response?

Our customer service team is online 24 hours a day and will reply to your after-sales message as soon as possible.

Are Rakiie products covered under warranty?

➔Yes. We offer a 1-year limited warranty against manufacturing defects.

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